Returns & Exchanges
At House of EM5, we want you to be completely satisfied with your fragrance journey. If you are not happy with your purchase, we offer a hassle-free 7-day return and exchange policy for all unopened and unused products.
Initiate Request
Contact our customer support team via email or our dedicated WhatsApp line within 7 days of delivery with your order ID and reason for return.
Quality Inspection
Ensure the product remains in its original packaging with the seal intact; once received at our warehouse, our team will conduct a thorough quality check.
Reverse Pickup
We will arrange a reverse pickup from your registered address through our logistics partners, typically within 24 to 48 business hours.
Refund or Exchange
Upon successful inspection, we will process your refund to the original payment method or dispatch your exchanged fragrance within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing